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Overview
Business Benefits
User Scenarios
IP Telephone Products Overview
Components
Avaya IP Solutions deliver the scalability, ease of use, reliability and power of the voice network to IP telephony. They provide applications interoperability—which helps to reduce user disruption—and centralized support for remote LANs and IP devices, promoting workforce mobility.
Avaya IP Telephony Solutions components are designed to offer standards-based platforms, work in multi-vendor environments and scale to meet your changing needs.
Avaya IP solutions allow you to decide when and where it makes sense for your enterprise to deploy IP telephony. You can IP–enable your existing Avaya DEFINITY® Servers–leveraging your current investments in Avaya technology–or install a complete IP solution. These Avaya IP solution components can be combined, at your pace, to deliver a world–class solution to meet your business needs.
Avaya IP Telephony Solutions components include:
IP Office Read Product Summary
IP Office is a total communications solution for small and mid-sized businesses—a voice communication solution, a data communication solution, and business applications suite "all in one". As a packaged solution of voice, data, and applications, it offers full voice functionality with a comprehensive list of features and benefits that can help a small company succeed and grow.
Avaya Media Servers Read Product Summary
Enterprises are becomingly increasingly distributed (i.e. remote workers and other locations). In fact, around 50% of large enterprise employees today are located in small branch offices of 50 users or less. As enterprises discover that as the physical distance between employees increase, the requirement for better communications also increases. The best solution for this type of business would be one from the Avaya Communication Solution suite.
Avaya Communication Solutions are based on industry standard operating systems. Avaya Media Servers provide high-performance centralized call processing that may be distributed across a multi-protocol network. They are effective in PBX and IP-based systems, giving them the flexibility to support highly diversified and multi-site network architectures.
This family of application-enabling processing platforms is based on a modular architecture of centralized media servers (S8100, S8300, S8500 and S8700) that provide call processing and control through a distributed network of media gateways (G350 and G650). Contact Convergent Technologies, Inc. today to learn more.
Avaya Media Gateways Read Product Summary
These stackable and modular hardware elements deliver application-enabling data, voice, fax and messaging capabilities to your network. They support both bearer and signaling traffic routed between packet-switched and circuit-switched networks.
Avaya Communication Devices Read Product Summary
Avaya offers a wide choice of flexible, intelligent, easy to use communication devices to meet your company's unique needs. From analog, digital, and IP telephones to IP screenphones, IP softphones, IP Softphone for Pocket PCs, and softconsoles, we cover the spectrum. The Avaya Extension to Cellular links a users desktop device to their cell phone providing anytime, anywhere access.
Convergent Technologies, Inc. Professional Services
Maximize the benefit of converged network solutions by leveraging the field-tested expertise of Convergent Technologies and Avaya to plan, design, and implement reliable and secure solutions. Team up with Convergent Technologies and Avaya Global Services to protect investments, reduce implementation and training costs, and effectively integrate converged network solutions into existing and planned voice and data network infrastructures.
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Product Summaries
Avaya Media Servers Back
With a converged voice/data solution for every business need—from small offices to branch locations to the largest multi-site business—Avaya™ Media Servers and Gateways give you the flexible, scalable foundation you can use to economically and reliably deliver the rich telephony applications of Avaya MultiVantage™ Software over your data network.
Avaya™ Media Servers and Avaya™ Media Gateways work together with Avaya MultiVantage Software and Avaya™ IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges—a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.
Avaya Media Servers make telephony applications an integral part of your data network infrastructure. Running Avaya's advanced, field-proven MultiVantage software, these servers, equipped with industry-standard operating systems, distribute call-handling capabilities and more than 525 telephony features across diversified multi-protocol networks. You can choose the server best suited to meet your communication needs, from a small office to a large location supporting 12,000 IP endpoints.
Avaya Media Gateways support voice and signaling traffic routed between circuit-switched and packet-switched networks. They support all of the applications and adjuncts proven in use with the Avaya DEFINITY® Enterprise Communications Servers, accommodating call center and customer relationship management applications, messaging, remote workers, remote offices and road warriors. Avaya Media Gateways work with standards-based data networks and easily connect with the Public Switched Telephone Network.
Avaya Media Gateways Back
With a converged voice/data solution for every business need—from small offices to branch locations to the largest multi-site business—Avaya™ Media Servers and Gateways give you the flexible, scalable foundation you can use to economically and reliably deliver the rich telephony applications of Avaya MultiVantage™ Software over your data network.
Avaya™ Media Servers and Avaya™ Media Gateways work together with Avaya MultiVantage Software and Avaya™ IP Telephones to deliver the many advantages of IP telephony over your existing data network. Using a single network to handle both voice and data communication can save you time and money by simplifying network administration and eliminating the need to buy and maintain two separate networks. Sending voice calls over your data network can reduce public network long distance charges—a particular advantage in international calling. In addition, because these hardware components adhere to widely accepted standards, they make it easier to deploy applications such as unified messaging and customer relationship management across a multi-vendor data network. Their compatibility with the most popular application program interfaces encourages third-party developers to create useful new applications.
Avaya Media Servers make telephony applications an integral part of your data network infrastructure. Running Avaya's advanced, field-proven MultiVantage software, these servers, equipped with industry-standard operating systems, distribute call-handling capabilities and more than 525 telephony features across diversified multi-protocol networks. You can choose the server best suited to meet your communication needs, from a small office to a large location supporting 12,000 IP endpoints.
Avaya Media Gateways support voice and signaling traffic routed between circuit-switched and packet-switched networks. They support all of the applications and adjuncts proven in use with the Avaya DEFINITY® Enterprise Communications Servers, accommodating call center and customer relationship management applications, messaging, remote workers, remote offices and road warriors. Avaya Media Gateways work with standards-based data networks and easily connect with the Public Switched Telephone Network.
Avaya Communication Devices Back
Telephones and End User Devices
Feature-rich telephone sets deliver the desktop functionality you need to achieve maximum employee productivity and customer satisfaction.
Enterprise Class IP Solutions (ECLIPS)
These digital telephones, IP telephones and IP softphones combine quality with comprehensive features to provide the high-level business phone you need.
Voice Wireless
Avaya™ wireless telephones provide users with a mobility solution that works best for them, with the features and functionality of a desk phone and the convenience of a wireless solution.
Call Center
Avaya™ call center telephones are designed to accommodate both local and remote call center agents, providing the features they need to maximize their productivity.
Attendant Consoles
Avaya provides a next-generation attendant console solution that helps you optimize call handling to improve productivity and responsiveness across your enterprise.
Analog Telephones
These telephones are designed to cost-effectively integrate with all Avaya business communications servers, delivering the business calling features you expect.
IP Office Back
Ideal for small- to mid-size businesses, the scalable Avaya™ IP Office delivers advanced IP-enabled communication and contact center functionality with tools for effective management, and applications for improved productivity, efficiency, and information flow throughout your enterprise.
Avaya IP Office is an all-in-one solution specially designed to meet the communications challenges facing the home office, small office, and medium enterprise with 2 to 180 extensions. Built on Avaya's latest advancements in converged voice and data technology, you can benefit from many of the advantages sophisticated communications deliver to your business.
Avaya IP Office gives you the flexibility to choose the solution that is right for your business. Use it as a voice solution, employing IP technology, more traditional telephony, or a combination of both, and benefit from a comprehensive set of telephony features. Use it as a data solution to deliver both local area and wide area networking capability. And because it's an all-in-one solution, you can use it as a converged solution, meeting both your voice and data requirements. Avaya IP Office also provides networking capability so you can deploy it across a number of locations with one central management point.
Avaya IP Office is an applications platform delivering the tools that can help you improve customer service and satisfaction, increase productivity, and boost your bottom line. Powerful business tools, such as customer relationship management, are supported through a range of applications, from basic call handling to full call center functionality, including real time and historic reporting.
Improve productivity with Avaya IP Office. Its sophisticated applications, including integrated messaging, voice mail, and auto attendant, can help your staff to manage calls and messages more efficiently. Support for remote working is an integral part of the Avaya IP Office, helping to ensure that home and mobile workers can work as effectively remotely as they can from an office location.
Avaya IP Office is easily managed through IP Office Manager, a Microsoft Windows-based PC software application, which connects to the Avaya IP Office system using the TCP/IP protocol.
Protect your investments with Avaya IP Office, which supports common software, telephones, and applications, and a range of device and user capacity. Expansion modules help you meet your changing or growing needs, while retaining the cost-effectiveness of your original investment.
Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All other trademarks identified by ® or ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.
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